Please review the Smarty Paws Grooming Service Agreement below prior to your appointment.
Requirements: Owners verify that pets are current on Rabies, Distemper, and Parvo.
Proof: Digital or physical proof must be provided to the groomer via email, text, or photo prior to the appointment.
Notification: You must notify the groomer immediately if you suspect your pet has fleas or ticks.
Flea Fees: If fleas are found, a mandatory flea bath will be administered at an additional charge of $15+.
Tick Fees: If ticks are found, they will be removed at a charge of $5 per tick.
Health Note: Fleas and ticks carry serious diseases (Lyme, tapeworm, etc.). We highly recommend a veterinary follow-up if parasites are found.
Property Damage: Smarty Paws provides premium, comfortable accommodations for your pets. In the event that a pet urinates on, ruins, or severely soils salon property (including but not limited to orthopedic dog beds, crates, blankets, or specialized equipment), the owner is responsible for the full retail replacement cost of the item.
Take-Home Policy: The soiled item will be bagged and sent home with the owner upon pickup.
Disclosure: Owners must disclose if a pet has bitten, is aggressive, or has specific triggers before the appointment.
Safety: Muzzles may be used if necessary for the safety of the pet and groomer.
Right to Refuse: Megan Pedro (Smarty Paws) reserves the right to stop service at any time. If service is stopped, the owner is responsible for the pro-rated cost of work completed plus a $30 handling fee.
Liability: If a pet bites, the owner is responsible for all medical bills, recovery costs, loss of income, and equipment damages. Smarty Paws is not responsible for any injuries the pet may cause to itself while resisting grooming or due to aggressive behavior.
Procedure: If a coat is severely matted, it may be necessary to shave the coat down to the skin for the pet’s safety and comfort. De-matting can be painful and may cause skin irritation, behavioral changes, or reveal pre-existing skin conditions hidden by the mats. Smarty Paws is not responsible for nicks or irritation caused by removing mats close to the skin.
Fees: There is an extra charge for de-matting services.
Late Arrival: Please be on time. Arrivals 10 minutes past the start time will incur a late fee of $8 per 5 minutes ($1.60 per minute).
Late Pick-up: You will be notified via text/call when your pet is ready. Pets must be picked up within 45 minutes of notification. A late pick-up fee of $1 per minute applies after 45 minutes. Any pet left past business hours may incur additional boarding fees.
Late Cancellation: Cancellations made less than 24 hours prior to the appointment will be charged 100% of the booked service fee.
No-Shows: Failure to show will result in a charge for the full amount of the service.
Confirmation: All appointments are considered confirmed at the time of booking. A lack of response to reminders does not constitute a cancellation.
Billing & Payments: Payment is due at the time of service. Outstanding fees will be sent via text or email. We prioritize Zelle for all payments. All outstanding fees must be paid before future appointments are accepted.
Smarty Paws loves to showcase our grooming transformations. By signing this contract, you agree to allow Megan Pedro / Smarty Paws to take photos or videos of your pet(s) for use on social media, our website, or for marketing purposes. You understand that no compensation will be provided. If you do not wish for your pet’s photo to be shared online, you must notify the groomer at the time of drop-off.
Agreement: By signing this contract, you agree to hold Megan Pedro and Smarty Paws harmless for any damage, loss, or claim arising from the condition of the pet, known or unknown. Terms are subject to change and overwrite prior agreements.
Weather: Appointments may be rescheduled or canceled due to extreme weather conditions for the safety of all parties.
Now that you’ve reviewed our grooming policies, we’d love to welcome your dog to the salon! Remember, appointments are required, and new clients are accepted between March 1st and October 31st.
